Colour Matching

We understand the difficulty in ordering online from a onscreen colour palette which may vary from monitor to monitor and although we have taken every step to ensure colours are as accurate as possible, there may be discrepancies.
Therefore, we offer a colour matching service in which customers are sent prior to ordering and free of charge, swatches of sinamay material, feathers or silks to colour match against their outfit. In the first instance you are requested to post a sample of your material or a close match, such as a reel of cotton that shows a very close representation of the material shade.  Customers sometimes send pieces of ribbon or spare buttons that can be used to colour match.
We reorder batches of material regularly and as a result there may be slight changes in colour shading and tone due to the dying processes. When colour samples are sent, it is clearly stated in the accompanying letter that if there is a delay in ordering, the customer is requested to contact us to confirm we are still using the same batch of material as sent out in the colour sample correspondence. We are happy to send further colour samples for confirmation. Again, if customers do not check this, they are responsible for their colour choice.